Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. After researching and testing dozens of live chat solutions, we narrowed them down to our top 10 recommendations.
Customers want their questions to be answered instantly, and any uncertainty with their purchase can result in losing a sale. Using a live chat support software helps you instantly answer user questions and convert them into paying customers. In this article, we will share our pick of the best live chat software for your small businesses. These live chat services work perfectly with any WordPress site. It is a no brainer that live chat feature has such a ificant impact on online sales and marketing.
Detailed setup guides are available for popular platforms at all subscription levels. Apart from enabling users to chat with customers in real-time, the free software also offers free ticket management, CRM, call center, and knowledge base functionality. Website: zendesk. Press enter to see or esc to cancel. Userlike is an all-in-one software for live chat and messaging support that enables you to chat with your customers right from your website or via popular messaging apps like Facebook Messenger, WhatsApp, SMS and more. Website: livesupporti.
With their paid plans, you can unlock features like widget customization, chatbots, analytics and integrations with other business tools. Like Tawk, LiveSupporti uses geolocation features to enable agents to provide targeted support. The software is ideal for small to medium-sized businesses across all industries.
A straightforward program, PureChat offers the simplicity of tools like onWebChat alongside more advanced options, such as its ArtiBot. Website: clickdesk. Website: userlike.
SaaS companies that promise certain uptimes may benefit from these proactive communications. And a he-up for smaller teams — these features and more are available for free to single-agent subscriptions. Website: onwebchat. With Tidio you easily address questions and concerns of your customers, build customized chatbots and track your visitors behaviour — from the moment they land on your.
The live chat application provides a single point of record for support and sales reps.
Website: freshworks. Their free plan includes unlimited chats and one chat widget. All-in-one website chat boosted with chatbots might be all you need to engage your website visitors in real-time, capture le and create personalized offers on the spot. Another interesting Intercom feature are the triggered automated campaigns that you can create based on a particular event or user behavior.
Live chat for your website
All of your live chat conversation transcripts will be saved in the form of a ticket, so you can review what was said to your customers as needed. Send behavior based auto messages to garner engagement. Second, it allows you a full view of your visitor and app communications as well as contact property data of those you chat with giving you an edge in terms of context.
The whole live chat system is built on their Conversations product, which is for a free, collaborative inbox that the whole company can use to collaborate on incoming messages. Agents using the platform will benefit from tagging, asing and merging features that simplify visitor conversation management.
Website: rocketbots. Agents receive all chats, s, and calls in a single, easy-to-navigate window, which enables faster response and resolution times. HubSpot launched their free live chat tool as an integral part of their free CRM. It just happens automatically. Looking for a live chat system that ties directly into a CRM, a marketing automation platform, a help desk and more?
Recent chat from Kayakowhich surveyed more than consumers and businesses, found that:. Tidio offers a free plan forever equipped with all important features to help you run a successful eCommerce business. Video chat app development is increasing in popularity and has become an integral feature of customer service within the last three years.
Rocketbots straddles the line between live chat tool and CRM. Not only does the program integrate with multiple messaging apps — including Facebook Messenger, WeChat, Slack and Kik — it captures the information gathered on these platforms to facilitate more effective messaging. Acquire live chat solution help you to engage with your visitors and customers at the most critical point of their journey.
JivoChat is used by overwebsites, and with a 4. Website: tawk. Tidio can also be free with website popular eCommerce platforms, as well as Zapier and other third-party apps. Intercom is the leading conversational relationship platform that helps businesses build better relationships with their customers through scalable messaging.
Website: l iveagent. The more conversations you have, the smarter it gets. After a short but financially lucrative gig as a Macaulay Culkin celebrity impersonator, Mark fulfilled his prophecy and ed the Mailshake team as a marketing strategist. Website: helpcrunch. Website: Intercom. It also makes a huge resource library available, ensuring every FreshChat user gets the most out of the popular platform.
The 10 best live chat software options to consider:
JivoChat offers a robust onmichannel business messenger that enables sales and support teams to connect with users via live chat, phone, and social media channels. Companies with longer sales cycles, for example, will enjoy the ability to send drip marketing campaigns from the program, based on data gathered by Crisp.
Live chat is big right now — and the s behind its adoption prove why. Like many of the live chat tools featured here, Crisp uses chat windows to support customer messaging and feedback gathering. Deals, tickets, and more can be spun up from live chats and transcripts are stored on the contact record in the CRM.
The targeting capabilities are limited, at least on the free setup. On top of that, ClickDesk guarantees Website: smartsupp. The platform offers a host of features that can be used to improve communications with website visitors, including automatic triggers, callbacks, detailed visitor information, CRM integration, and easy connections with other chat tools such as facebook messenger and WhatsApp.
Like other programs described here, LiveZilla offers three core features: live chat, user monitoring and user ticketing. Website: Acquire. Given that more than half of website visitors will leave a that takes more than three seconds to load, site speed should be a vital consideration when choosing a live chat program. It goes by the name of Tidio Live Chat. The bottom line? Use of AI-driven assistance mechanism automatically interprets common customer queries and resolves them without involving your service agents.
LiveAgent launched a free live chat tool as an integral part of their free help desk software. But with so many options on the market, which should you choose? Beyond its ability to answer visitor questions, the system comes with built-in lead prequalification features and multichannel messaging opportunities. A few things that set it apart, however, include its development based on open source technology, as well as its data privacy features especially important to EU companies that must be GDPR compliant.
Live chat: standard software features
Website: purechat. Empowers the agent to resolves complex issues in the first interaction with co-browsing. The free version of the program makes past chat transcripts and canned responses available, while paid plans add real-time visitor analytics and SMS messaging capabilities.
As an added bonus? The chat window also mimics apps that users use daily, making it easy and inviting for them to talk to a customer support rep. Using the software, you can chat with customers in real-time, while viewing and managing important customer information. Website: livezilla.